PartialPersonal admin
Book a restaurant reservation with a browser agent
Tools: ChatGPT agent
Setup, access, approval gate, failure notes
- Setup / prompt
- Ask the agent to find and book a table that fits stated constraints.
- Access required
- Browser session on booking sites; personal details for the reservation
- HITL checkpoint
- Agent asks the user for personal details and confirmation
- Outcome & failure notes
- A successful booking took ~11 minutes versus ~2 for a human and nearly missed the reservation hold window. Usability researchers rated the agent successful but shaky and slow.
- Evidence type
- UX research firm hands-on
Source: Nielsen Norman Group · 2025 · Checked 2026-10-19