WorkedMoney / bills
Negotiate a subscription renewal with a retention desk
Tools: Claude
Setup, access, approval gate, failure notes
- Setup / prompt
- Give the agent a price ceiling and what matters (in-car radio) and let it work the retention chat.
- Access required
- SiriusXM account chat; card authorization at the end
- HITL checkpoint
- Agent paused on its own twice: when the best offer plus tax exceeded the ceiling, and before the card charge to confirm the plan covered the physical receiver
- Outcome & failure notes
- Renewal went from $29.87 to $8.04/month (incl. tax) for 12 months. Still ~$3/month above the user's ceiling, and the deal reverts after a year, so a renegotiation reminder was set.
- Evidence type
- User first-hand
Source: Damien Goehrig (blog) · 2026 · Checked 2026-10-19